Privacy Policy

Last updated: January 2025

1. Introduction

DoorFee ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord subscription management platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information from Discord

When you authenticate with Discord, we collect:

  • Discord user ID and username
  • Email address (if provided to Discord)
  • Avatar and profile information
  • Server membership information (for servers using DoorFee)

2.2 Payment Information

Payment processing is handled by Stripe. We do not store complete credit card numbers. We may receive and store:

  • Last four digits of payment cards
  • Billing address
  • Transaction history and amounts
  • Stripe customer and account IDs

2.3 Usage Information

We automatically collect certain information when you use the Service:

  • IP address and browser type
  • Pages visited and features used
  • Time and date of visits
  • Referring website addresses

2.4 Content You Provide

This includes sales page content, subscription tier descriptions, uploaded images, and any other content you create using the Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Manage subscriptions and role assignments
  • Send administrative notifications and updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Server Owners

If you subscribe to a Discord server through DoorFee, the server owner may see your Discord username, subscription status, and payment history related to their server.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including Stripe for payment processing and Discord for authentication.

4.3 For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of DoorFee, our users, or others.

4.4 Business Transfers

If DoorFee is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of sensitive data (such as email addresses), secure HTTPS connections, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements. Payment records are retained as required for tax and accounting purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us through our support channels.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage of the Service. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

9. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

  • Discord: For authentication and bot functionality
  • Stripe: For payment processing
  • Analytics providers: For usage tracking (if applicable)

We encourage you to review the privacy policies of these third-party services.

10. Children's Privacy

The Service is not intended for users under the age of 13 (or the minimum age required by Discord in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or Discord server. We will respond to your inquiry as soon as reasonably possible.